frequently asked Questions

When will I receive the goods?

We ship within 48 hours after receiving the payment.
For example, if you pay via PayPal, we have received the payment directly and will ship the goods within 48 hours with DHL.

If you pay by bank transfer , we will process the first order if the money has been credited to our account . Note that this can take 1-3 business days .

It is important to us that you receive your order as quickly as possible.

According to DHL, they then need 1-3 working days to deliver the package.

Can I send you a bank statement so that the goods can be shipped faster?

Yes, please send us a message.

Can I return the goods?

Yes, you have a 30-day right of return with us.
If there is a product defect, please send us a photo and we will send you a free return label.

If you want to return the goods for other reasons, please pay for the return yourself.

To which address can I return?

Please do not use our business address to return the goods. You are welcome to write us a short message to get the address for the return .